We are strongly committed to protecting your privacy. Throughout the policy, we refer to information that can identify you as a specific individual, such as your name, phone number, email address, credit or debit card number, as "personal information." Further, personal information includes any information involving your purchases or purchase history.
On 25th May 2018, the Data Protection Act 1998 (DPA) will be replaced by the EU’s General Data Protection Regulation. GDPR is a framework with greater scope and much tougher punishments for those who fail to comply with new rules around the storage and handling of personal data.
AV Sonic Ltd reserves the right to occasionally change this policy by updating the content of this statement at any time without notice. We recommend that you should check this page from time to time to make sure that you are satisfied with any changes.
The Information We Gather and How We Use It:
We will only use the information that we collect about you lawfully and in accordance with the GDPR as well as other relevant laws and regulations relating to data protection and policy, such as Privacy and Electronics Communications Regulations (PECR). We are committed to ensuring that your privacy is protected and this information may be needed to follow your needs and improve the service you receive. We may gather information that you provide to us in accordance to GDPR laws and any other applicable privacy laws due the following reasons:
Our internal sales and accounts record keeping.
Enhancement of our services, renovation and upgrade of our product line.
In order to comply with legal requirements.
In order to provide pre and after sales service
We may occasionally send marketing emails (and/or brochures) with special offers or products on sale, new arrivals and/or other relevant information which we believe might be of genuine interest to customers who signed up (subscribed) for our newsletter*.
* When you register with our web site we only use the Opt-In method to subscribe to our e-mail newsletters. This means that users have to actively tick the box (subscribe to Newsletter) during the registration in order to receive further marketing information from us. Users who subscribed to our e-mail newsletters and no longer wish to receive them could simply unsubscribe, by logging into their account and choosing to the Opt-Out by ticking the unsubscribe from Newsletter box.
Please note: We will never use your information to contact you for market research purposes.
We may only contact you using the email address and/or postal address, which you have provided.
When you register with our site and/or place an order, we require to know your name and demographic information such as full billing and/or delivery address including postcode, email address and telephone number.
Any personally identifying data about you including financial details, like your credit or debit card number and expiry date will only be shared with You and a partner company Barclays Bank PLC or PayPal Holdings, Inc. (Only) upon completing the purchase at your consent. You will be redirected to Barclays Bank PLC or PayPal Holdings, Inc. and notified prior to data collection or transfer of your personal information, so that you may 'Opt-Out' of this transfer, if you wish.
Please Note: We do not store and/or keep credit or debit card details, nor do we share financial details with anyone or any third parties. All online payments are processed and verified by Barclays Bank PLC or PayPal Holdings, Inc. You can view their privacy statements on the following web links:
The information you provide also allows us to fulfil your order and notify you of the status of your order. All orders are fulfilled using a third party service provider and we will therefore pass on your details to that service provider so that they can deliver your goods to you. That third party service provider has undertaken to us that they will protect that information, will not pass it on, nor use it for any other purpose than to deliver your ordered goods to you.
We may also ask you to give us optional contact information, for example your mobile telephone number.
Should you subscribe to our mailing lists for pre-orders and other information, you may be asked to specify the areas in which you are interested, so that we can tailor the information which we e-mail to you to include the products which you might be interested in.
If you subscribe to our e-mail newsletter, we may also use your personal data for the purpose of providing you with information about any special offers, new arrivals or other products which may be of interest to you. We may, occasionally, send our brochures advertising the products we sell. If you wish us to stop or to be removed from our brochure mailing list, please write us an e-mail or phone us.
We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address may also be used to help identify you and your details on our database.
We may monitor customer traffic in order to help us develop and improve our website for the benefit of our customers.
Web Cookies and How We Use Them:
Cookies also help us to recognise when you next visit our website. This allows us to tailor the service we provide to your preferences.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Generally, most web browsers automatically accept cookies, although you can still choose to accept or decline them. This is usually done by accessing and modifying your browser setting to decline/block cookies if you prefer. If you choose to decline/block all cookies, this may prevent you from placing orders and/or taking full advantage of the website, as well as benefit from all other features that are meant to use web cookies.
Google Analytics Advertising Features:
We are constantly trying to improve our website user experience. Therefore, we incorporated the Google Analytics Tracking Code into it.
Google Analytics Tracking does not contain, save or store personal and/or private identifiable information.
Google Analytics processes this data and can infer information including:
The total time a user spends on your site.
The time a user spends on each page and in what order those pages were visited.
What internal links were clicked (based on the URL of the next page view).
Should you wish to 'Opt-Out' of Google Analytics Tracking:
For more details, please visit https://tools.google.com/dlpage/gaoptout
Google Analytics is a web analytics service, which places cookies on your computer. Alternatively, you could choose to refuse these cookies by selecting the suitable settings on your web browser.
We will only use data collected by Google Analytics Tracking to improve our website user experience.
Web Links Connecting to Other (Third Party) Websites:
One of the central features of the Web is the ability for each Web page to offer connections to other Web pages. There are two common ways in which websites connect to other sites. These are linking and framing. Our website may contain links to other websites. When clicked upon, these links will take a web user to another web page. Please note, that once you leave our web site, we do not have any control over that other website. We will not have or accept any liability, obligation or responsibility whatsoever for the content of such external websites and will not accept any responsibility and shall not be held responsible for any loss or damage arising from or in respect of any use or misuse or reliance on the contents of any such external websites as well as protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
If in doubt, you may wish to inspect the privacy statement relevant to the website in question.
Confidentiality and Security of Your Personal Information:
We maintain physical, electronic and procedural safeguards to protect your personal information/data that we collect online. We are strongly committed to ensuring that your personal information is secure to prevent unauthorised access or disclosure.
New data protection rules put more emphasis on online security. The common method of protecting users’ data sent via the Internet would be via HTTPS, because the SSL certificate encrypts data transferred via the connection between the browser and the server, reducing the risk of data breach.
In order to provide security and protect users’ data, we apply Comodo SSL certificate on our website / server. Comodo SSL Certificate validates our website's identity and encrypts the information you send to or receive from our web server. Comodo SSL Certificate inspire trust and show users that we value their privacy, personal information, address, password, or credit card number by encrypting the data during transmission from user’s computer to our web server. SSL is the standard for web security, and a Server Certificate is required by most merchant account services. When a visitor enters an SSL-protected page on our website, their browser bar displays a padlock icon and the https:// prefix in the URL address. Alternatively, Comodo SSL Certificate Trust Logo (verification and authentication link) is situated at the footer of all our web page.
We may disclose or report your personal information when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities or to resolve and/or report fraudulent activities or crime.
Outside of these exceptions, we will not share your personal information with third parties.
Non-Disclosure of Your Personal Information to Third Parties:
We will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. We will therefore pass on your details to Royal Mail or another postal service provider so that they can deliver your goods to you.
Personally identifying data about you including financial details, like your credit or debit card number and expiry date will only be shared with You and a partner company Barclays Bank PLC or PayPal Holdings, Inc. (Only) upon completing the purchase at your consent. You will be redirected to Barclays Bank PLC or PayPal Holdings, Inc. and notified prior to data collection or transfer of your personal information, so that you may 'Opt-Out' of this transfer, if you wish.
Please Note: We do not store and/or keep credit or debit card details, nor do we share financial details with anyone or any third parties.
We will use your personal information only as set out in this Policy and will not sell, distribute, lease or pass your personal information on to other companies of any third parties for marketing or any other purposes without your permission.
Please note that we may cooperate with regulators or law enforcement authorities to release personal information and/or other account data where we believe in good faith that this release is reasonably necessary to comply with the law.
Consent to the Collection of Personal Information:
You may request details of personal information which we may hold about you by contacting us. Once your request is received we will confirm your identity and will get back to you with the information requested within 14 working days.
If you wish to unsubscribe to any of our marketing material (in the form of e-mail newsletters), log into your account and choose to the Opt-Out by ticking the unsubscribe from Newsletter box.
Our contact details:
You can either contact us using the form on the ‘Contact Us’ page, write us an e-mail, write us a letter or telephone us.